esimple
Backed by us

100% Price Guarantee.

Find the same eSIM cheaper on Airalo or Ubigi within 7 days of buying it from us — we credit the difference to your wallet. Automatic, fast, no fine-print games.

We watch competitor prices every day. If we’ve been undercut on the exact eSIM you bought from us, we’ll make it right.

How it works

One concrete example, end-to-end.

  1. 1

    You buy a Japan 5GB / 30-day eSIM from us for $4.99.

    Standard purchase. Your activation email arrives in seconds. The 7-day price-guarantee clock starts.

  2. 2

    Three days later, you spot the same plan on Airalo for $3.99.

    Same country, same 5GB data, same 30-day validity — it’s a match. Open the order on your account page.

  3. 3

    Fill the claim form: URL, price, screenshot, confirmation.

    Takes about two minutes. We deliberately keep the form structured (similar to Booking.com / Hotels.com) so the reviewer has a complete evidence packet — no chasing customers for missing details.

  4. 4

    We review on Monday or Thursday. Decision lands within 72h.

    Approved → $1.00 credit lands in your wallet, valid for 12 months. Rejected → you get a clear reason and can submit a fresh claim on a different order if applicable.

  5. 5

    Next time you buy, the credit applies automatically.

    No promo codes to enter. Cart total $7.99 minus $1.00 wallet credit = $6.99 due today. The receipt shows the breakdown.

The rules, in one box

We commit to these specifically so there’s no disagreement about what counts.

Window
7 days from purchase
Marketplaces
Airalo + Ubigi
Cap per order
$50 USD
Cap per year
3 claims
Credit medium
Wallet (auto-applies at next checkout)
Credit expiry
12 months
Decision SLA
72 hours

Common questions

Which marketplaces are covered?
Airalo and Ubigi today — the two largest consumer eSIM marketplaces. We don’t cover other providers in this program.
What counts as the same eSIM?
Same country (or region), same data amount, and same validity period. A 5GB / 30-day Japan plan can only be matched against another 5GB / 30-day Japan plan — not a 3GB or a 15-day plan.
How long do I have to submit a claim?
7 days from the date you bought your eSIM from us. The claim form on your order page will close once the window expires.
How much can I get back?
The full price difference, capped at $50 USD per order. Credit lands in your wallet (it’s not a card refund) and applies automatically to your next purchase. Valid for 12 months.
How many claims can I make?
Up to 3 claims per rolling 12-month window. Most people never need this — it’s primarily a trust signal, not a workflow.
How fast do you decide?
We review claims in batches twice a week — Monday and Thursday. You’ll get an email decision within 72 hours of submitting.
What if you reject my claim?
You’ll get an email explaining why (e.g. different SKU, listing no longer matches the screenshot, claim outside the window). You can submit a fresh claim on a different order if applicable.
What's NOT covered?
  • Marketplaces other than Airalo and Ubigi
  • Promo pricing gated behind a sign-up bonus or single-use voucher
  • Prices you saw more than 7 days before submitting
  • Different SKUs (different country, data tier, or validity)
  • Orders older than 7 days

Found it cheaper? Submit a claim.

Sign in to your account, open the order you want to claim against, and follow the price-guarantee link.

Sign in to claim →

Need a hand? hello@support.esimple.ai