100% Price Guarantee

We back every esimple eSIM with a 100% Price Guarantee: if you find the same eSIM cheaper on Airalo or Ubigi within 7 days of buying it from us, we'll credit you the price difference.

It's not a marketing slogan — it's a real, claimable refund. Below is exactly how it works.

What's covered

• Time window: Claims must be submitted within 7 days of your esimple purchase.
• Eligible competitors: Airalo and Ubigi. Other marketplaces aren't covered today.
• Same eSIM: the cheaper listing has to match yours — same country (or region), same data amount, same validity. A 1GB / 7 days Japan plan can only be matched against an equivalent 1GB / 7 days Japan plan.
• Refund amount: the price difference, capped at $50 USD per order.
• Refund medium: wallet credit. We add it to your esimple account; it applies automatically to your next purchase. Credit is valid for 12 months.
• Annual cap: up to 3 claims per customer per rolling 12 months. (Most people don't ever need this — it's there to back our pricing, not to be farmed.)

How to claim

1. Go to your account orders page.
2. Find the order you want to claim against — it'll show a "100% Price Guarantee" link if it's still in the 7-day window.
3. Click into the claim form. We'll ask for:
   • The marketplace (Airalo or Ubigi).
   • The listing URL — paste the actual page where you saw the cheaper price.
   • The price you saw, plus currency.
   • When you saw it — date and time. Must be within the last 7 days.
   • A screenshot of the listing. Make sure the price, country, data amount, and validity are all visible.
   • Two confirmations — that the listing is the same eSIM, and that your claim is accurate and in good faith.

The submission is deliberately structured — same shape as Hotels.com or Booking.com's price-match flow — because it lets us decide claims fairly and quickly without chasing customers for missing information.

What happens next

We review claims in batches twice a week. You'll get an email decision within 72 hours of submitting.

• Approved: the credit lands in your account, ready to apply to your next purchase.
• Rejected: we'll tell you why (e.g. different country, different data tier, listing no longer matches the screenshot). You can submit a fresh claim for a different order if applicable.

What's not covered

• Plans from any marketplace other than Airalo or Ubigi.
• Promotional pricing that's gated behind a sign-up bonus or one-time-only voucher.
• Prices you saw more than 7 days before submitting the claim.
• Different SKUs (e.g. comparing our 5GB plan against their 3GB plan — the data has to match).
• Orders older than 7 days.
• More than 3 claims in any rolling 12-month window.

Why we do this

We want you to buy from esimple knowing you're not overpaying. We watch competitor pricing daily and our system is built to stay competitive across every plan and country. If we miss something and you find a better deal — tell us, and we'll make it right.

Questions?

If you're not sure whether your claim qualifies, you can ask our support team via the chat widget on any page or email hello@support.esimple.ai before you submit. Better to clarify in 2 minutes than to submit a claim that gets rejected because the SKUs didn't match.